Shipping policy

Last updated: [вкажи дату]

Order Processing

  • All orders are processed within 1–3 business days.

  • Once your order is confirmed, you will receive an email with your order details.

  • Orders are shipped directly from our suppliers through our trusted dropshipping partners.

Shipping Times

  • Standard international shipping usually takes 7–15 business days, depending on your location.

  • In some cases, shipping may take up to 20–30 business days due to customs clearance, international transit, or high seasonal demand.

  • We always strive to deliver your order as quickly as possible.

Tracking Your Order

  • We use ParcelPanel to provide real-time tracking updates.

  • Once your order has been shipped, you will receive a tracking number via email.

  • You can check your order status anytime on our Order Tracking page.

Shipping Costs

  • Shipping is free on all orders (якщо плануєш безкоштовну доставку).

  • Any applicable taxes, duties, or customs fees are the responsibility of the customer.

Delays & Lost Packages

  • RideUp is not responsible for delays caused by customs, natural events, or carrier delays.

  • If your package is lost or does not arrive within 45 days, please contact our support team, and we will assist you with a replacement or refund.

Questions?

If you have any questions about shipping, please contact us at ride.up@outlook.com